RETURNS & SUPPORT

RETURNS AND REFUNDS POLICY

Thank you for shopping PWR Labz!

Not 100% satisfied with your purchase? We're here to help!

PWR Labz Support

PWR Labz Support is available weekdays 9AM-5PM ET. Email (info@parlabz.com) is the quickest ways to reach us!

We do our very best to respond to support emails within 48 hours.

Return policy

Products may be returned within 15 days of delivery.

To be eligible for a return:

The item must have been delivered within the last 15 days.
The product must be unopened and in its original packaging.
Apparel: must be unworn, unwashed, with tags attached, and in new condition.
Proof of purchase from pwrlabz.com (receipt or order confirmation) is required.

***Purchases made from third-party retailers are not eligible for return.***

Items that do not meet these requirements will not be accepted for return.

Customers are responsible for return shipping costs, which are $8.

A prepaid return shipping label will be provided via email sent form info@pwrlabz.com

To start a return, please visit pwrlabz.com

Sale Items

Unfortunately items purchased on sale or with a discount code cannot be refunded. Only regular price items can be refunded.

Lost or Not Returned Packages

If your package appears lost or was not received, please contact us within 90 days of the delivery date or the date it was expected to arrive. Claims submitted after this period may not be eligible for investigation, replacement, or refund.

Damaged Items

Stuff happens, and if you receive a damaged product, please notify us immediately.

International Shipments

We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside of the United States. The responsibility is yours to check to see if your country allows the shipment of products you ordered (or wish to order). Any duties or taxes that may apply to your order are also your responsibility.

If for whatever reason your order is seized by customs, we will not issue you a refund (minus shipping) unless all products are returned to us in the original condition per the return policy above.